Our support team is available from 9am-5pm PST Monday through Friday and will respond within 24-48 business hours.
There are times when we have a heavy support day and in those cases it may take a little longer to respond.
We respond to ALL emails that require support, so if you don't receive a response within the given time frame, please feel free to follow-up and check in. (Sometimes emails get lost in cyber space).
It is helpful if you send a 2nd request to add "2nd Request" to the email subject. If the matter is truly urgent, please add "URGENT" to the subject line.